Business Knowledge Messaging By Ronald G. Ross
A Guidebook to Business-Wide Improvement
Here’s how you can
- Spot and fix ambiguity
- Communicate more effectively
- Systemize knowledge
Think that designing data and specifying requirements are a completely different matter than interpreting regulation and disambiguating policy? Think again! It’s actually all about handling formal messaging in a coordinated fashion. Get ready for your next step into the Knowledge Age!
About Business Knowledge Messaging
The problem we face today is inelastic engagement. If you’re drowning in a daily deluge of emails and virtual meetings, you know exactly what I mean. That’s why we need to rethink formal business knowledge messaging.
Look at it this way. Informal dialog and communication clues (e.g., body language and groans) are largely inelastic, but knowledge is growing exponentially. It doesn’t take a genius to see that’s a problem.
This new book takes business knowledge, along with data, semantics and rules, in an exciting new direction. You may love it, or you may hate it. But you definitely should read it!
Who is this book for?
Are you a frequent victim of ambiguity or misinterpretation? Want to do something about it? This book is for you!
Bring people together for Knowledge-Age success. This book is literally for everyone looking to ensure effective formal communication – whether the written word or stored data.
On the business side: Managers, regulators, policy makers, legal staff, knowledge managers, compliance officers, product designers, training managers.
On the systems side: Business analysts, architects, data designers, software professionals.
Far-reaching, yet down to earth, this book takes a holistic view that for the very first time unifies policy, guidance, data, and requirements across the business. The better your business gets at knowledge messaging, the more agile it will become.
Paperback – $14.99
Kindle – $9.99
Here’s What Reviewers Are Saying
"Authoritative. Rich. Insightful."
"This book will set you and your company on a new path toward excellence."
"Truly groundbreaking."
"Who knew that formal reading and writing skills are so important in our times."
"Highly readable. Short, but jam-packed with nuggets of wisdom."
"The root problem is human communication in all forms, not technology. Spot on!"
Donald Chapin
...Terry Halpin
...Robert Dizinno
...David Lyalin
...Contents
Preface
Chapter 1: The Business Knowledge Messaging Stack
Chapter 2: Data as Formal Messages
Chapter 3: Four Criteria for Message Clarity
Chapter 4: Ambiguity
Chapter 5: Achieving Clarity in Formal Messages
Chapter 6: Examples of Interpretation and Disambiguation
Chapter 7: Taking Ownership of Vocabulary
Chapter 8: Tools and Bots for Knowledge Workers
Chapter 9: Platforms for Governance
Appendix 1: Data, Facts, Messages, and Ambiguity
Glossary
Who is Ron Ross
Ron is one of the world’s foremost authorities on both structured and unstructured data. He is Co-Founder and Principal of Business Rule Solutions, LLC (BRS). At BRS, he has helped create concept models at hundreds of companies and government bodies.
Ron is Chair of Building Business Capabilities (BBC), the official conference of the International Institute of Business Analysis (IIBA®). He is best known for his industry-leading work on business rules, and before that, for his contributions in the field of data design and database. He was a founder and is a principal in standards work at OMG on SBVR (Semantics of Business Vocabulary and Business Rules), the ground-breaking standard behind concept models.
Ron has keynoted dozens of conferences and given seminars to many thousands of people worldwide. He is currently Executive Editor of BRCommunity.com and its flagship on-line publication, Business Rules Journal. Ron is recognized internationally as the ‘father of business rules.’
Ron is the author of ten professional books including the first on data dictionaries and data administration in 1981. Books on business rules include the classic Business Rule Concepts: Getting to the Point of Knowledge4th ed. (2013) and Building Business Solutions: Business Analysis with Business Rules 2nd ed. with Gladys S.W. Lam (2015). He is co-author with John Zachman and Roger Burlton of the 2017 Business Agility Manifesto.
Ron received DAMA International’s Individual Achievement Award for 1995. He was formerly Editor of the Data Base Newsletter from 1977 to 1998. Ron holds an M.S. in information science from the Illinois Institute of Technology and a B.A. from Rice University.