A Practitioner Wrote:The distinction between activities and business rules becomes very fuzzy when models grow very granular/detailed. Suppose I have a process called “Handle customer inquiries”, and an activity called “Close inquiry”, which has several small sub-steps, one of which is a “Send customer confirmation of solution by email”. Is that sub-step a rule or an activity?My Answer: No fuzziness whatsoever. Processes – including activities to any level of granularity – always involve a transform. True business rules never do. So ‘Send customer confirmation of solution by email’ is a process (activity step). I can tell because its name starts with the verb ‘send’ in the command form.Suppose the following had been written instead: “A customer must be sent a confirmation by email when a solution is found.” That’s a business rule. It would apply to any process (activity) anywhere, anytime, even if such process(es) are not modeled. The business rule could be violated, of course, but it would not do (transform) anything. It would exist to ensure consistency (of behavior) everywhere – and not incidentally, a good customer experience.Note I said true business rule. Rule technologies confuse the matter because sometimes their rules do do (i.e., do transform) things. That’s simply a highly unproductive mis-positioning of business rules.
Ron Ross, Principal and Co-Founder of Business Rules Solutions, LLC, is internationally acknowledged as the “father of business rules.” Recognizing early on the importance of independently managed business rules for business operations and architecture, he has pioneered innovative techniques and standards since the mid-1980s. He wrote the industry’s first book on business rules in 1994.
“I found the course interesting and will be helpful.
I like the pragmatic reality you discuss, while a rule tool would be great, recognizing many people will use Word/Excel to capture them helps. We can’t jump from crazy to perfect in one leap!
Use of the polls is also great. Helps see how everyone else is doing (we are not alone), and helps us think about our current state.”
Trevor – Investors Group
“We actively use the BRS business-side techniques and train our business analysts in the approach. The techniques bring clarity between our BAs & customers, plus more robust requirements for our development teams. We’ve seen tremendous value.”
Jeanine Bradley – Railinc
“You did a wonderful job!! The material was organized and valuable.”
Janell – Texas State University
“Sessions flow together well and build upon the concepts for the series which makes the learning easy and better retention.
The instructor is knowledgeable and very attentive to the audience given the range of attendees skill and knowledge of the subject at hand. I enjoy her training sessions.”
Deborah – American Family Insurance
“A great class that explains the importance of business rules in today’s work place.”
Christopher – McKesson
“Instructors were very knowledgeable and could clearly explain concepts and convey importance of strategy and architecture.
It was a more comprehensive, holistic approach to the subject than other training. Emphasis on understanding the business prior to technology considerations was reassuring to business stakeholders.”
Bernard – Government of Canada
“Your work has been one of the foundations of my success in our shared passion for data integration. It has had a huge impact on innumerable people!”