Enabling Operational Excellence
Enabling Operational Excellence
Enabling Operational Excellence
Enabling Operational Excellence

TURNING OPERATIONAL KNOWLEDGE & COMPLIANCE INTO A COMPETITIVE EDGE

We systemize tacit knowledge into explicit knowledge

Blog Enabling Operational Excellence

Are You Struggling with Requirements? Project Off-Track?

Guest Post by Senior Consultant to Large Organization I am struggling on a project right now where the requirements were never properly collected in the beginning. So we’re now going back to our requirements to try and sort out what the business really wants.   As this process of validating the original requirements started, I had just decided to read your new book[1].  While reading about Policy Charters[2] it immediately came to my head that this activity was never done formally with the business!  Honestly I have heard different business people state goals to us all the time as we were building this system, but nobody on the original scoping or blueprint team ever once did a formal strategy to determine what the business wants and how we can give it to them. I hacked together a simple Policy Charter in Powerpoint to show the business the strategy.  It made a big difference to finally have everybody on the team sit in one room and see how different business goals and their business tactics actually link to each other via business risks, which then precipitate other business tactics or business policies.  We never had an overall view of the business goals like that before. Now I feel the business finally sees how complex their goals were and the consulting team really understands them too. So even though it is very late in the game, doing the Policy Charter has still helped a lot in our efforts to get our project back on track. I just wanted to let you know that your new book has been very helpful so far. I love it! I will be recommending it to all my colleagues.


[1] Building Business Solutions: Business Analysis with Business Rules  http://www.brsolutions.com/b_building_business_solutions.php
[2] Ronald G. Ross, “Becoming Strategy-Driven:  The Policy Charter,” Business Rules Journal, Vol. 10, No. 6 (June 2009), URL:  http://www.BRCommunity.com/a2009/b483.html

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Ronald G. Ross

Ronald G. Ross

Ron Ross, Principal and Co-Founder of Business Rules Solutions, LLC, is internationally acknowledged as the “father of business rules.” Recognizing early on the importance of independently managed business rules for business operations and architecture, he has pioneered innovative techniques and standards since the mid-1980s. He wrote the industry’s first book on business rules in 1994.