Enabling Operational Excellence
Enabling Operational Excellence
Enabling Operational Excellence
Enabling Operational Excellence

TURNING OPERATIONAL KNOWLEDGE & COMPLIANCE INTO A COMPETITIVE EDGE

We systemize tacit knowledge into explicit knowledge

Blog Enabling Operational Excellence

AttainingEdge Seminar: Business Analysis with Business Rules: Workshop on Business Requirements & Modeling (2-Day Seminar)

Location: Toronto, Canada This highly pragmatic seminar shows you how to achieve unparalleled success in business analysis. It details the innovative techniques you need for a business-driven approach, and how to apply each for dramatic improvements in the quality of business requirements. Hands-on techniques are discussed for engineering the best possible business solution in 4-6 weeks. Central to the approach is establishing scope, strategy, vocabulary, processes and rules, all from the business perspective. This seminar prepares you with deep, hands-on understanding of how to use highly effective techniques in all these areas. It also lays out roles and responsibilities, especially to ensure active, high-impact participation by business stakeholders with an absolute minimum use of their time. The approach taught in this seminar has proven itself time and time again. It enables you to transition smoothly into system requirements and design, and then into successful roll-out of a complete and highly effective business system. More information: http://www.attainingedge.com/Business_Analysis_With_Business_Rules.php

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AttainingEdge Seminar: Business Analysis with Business Rules: Workshop on Business Requirements & Modeling (2-Day Seminar)

Location: San Francisco, CA This highly pragmatic seminar shows you how to achieve unparalleled success in business analysis. It details the innovative techniques you need for a business-driven approach, and how to apply each for dramatic improvements in the quality of business requirements. Hands-on techniques are discussed for engineering the best possible business solution in 4-6 weeks. Central to the approach is establishing scope, strategy, vocabulary, processes and rules, all from the business perspective. This seminar prepares you with deep, hands-on understanding of how to use highly effective techniques in all these areas. It also lays out roles and responsibilities, especially to ensure active, high-impact participation by business stakeholders with an absolute minimum use of their time. The approach taught in this seminar has proven itself time and time again. It enables you to transition smoothly into system requirements and design, and then into successful roll-out of a complete and highly effective business system. More information: http://www.attainingedge.com/Business_Analysis_With_Business_Rules.php

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Now the Shoe’s on the Other Foot … But the Foot’s Not Mine

Many years ago I was flying home after giving a talk at a conference in Boston. It was Friday and I was really tired. Fortunately, I got upgraded to first class, so I slipped off my tie and my shoes (brown), pushed the seat back, and went into a plane stupor (a zombie-like, non-sleep state).  About halfway home my feet started getting cold. Absent-mindedly, I felt around on the floor with my feet for my loafers. I quickly found one and slipped it on. But the other one eluded me. If you travel much on planes, you soon learn that shoes and other personal items get annoyed when unattended and purposely hide in the most inaccessible places possible. All you can do is tolerate the behavior.  I redoubled my efforts to find the missing shoe. I looked everywhere. No brown shoe. Oddly though, I did come up with a black shoe. I immediately did what any sensible person would do, I panicked. Had I been wearing different colored shoes all day long?! All week long!? What must the people at the conference and in my talk have thought?!   I calmed myself. Wait a minute, I was sure I had taken only one pair of shoes with me on this trip. Couldn’t be my shoe. A simple test would tell the tale, I could just try it on and see if it fit. So I did. And it fit perfectly.  Panic returns, decibels higher. My wife had helped me pack the bag. She would never have let me go off with unmatched shoes. Imagine the scene in my house if I walked in wearing shoes that didn’t match. (I’ll let you do the math on that.)  The plane began its initial descent and the man seated next to me stirred to go to the lavatory. Guess what?! Sure enough, one brown shoe and one black shoe. Now this was a situation I had never faced before. I certainly had no process laid out to follow or any experience to guide me. Exactly what are the best tactics for communicating to a perfect stranger he’s probably wearing your shoe?! Some options: 
  1. Make a joke of it. (Since he was wearing a wedding band, he probably didn’t want to go home wearing unmatched shoes either. Would he think it was funny?)
  2. Angrily demand my shoe back.
  3. Exaggerate my search until he asks what’s wrong or figures it out on his own.
  4. Tell him politely, but directly.
  5. Get up and ask a flight attendant to intervene
What kind of problem was this? It’s not about process; it’s about strategy. Don’t confuse the two; they’re very different. The key questions were (a) what were my goals (the ends I wanted to achieve), and (b) what course of action (the means) would best achieve those ends.  Clearly my basic goal was to possess my things. But there was certainly more to it; otherwise I could have just picked an option arbitrarily. So I must have had other goals (e.g., respect others), or perceived risks (e.g., escalation of a confrontation), or more likely, both. Perceiving risk(s), by the way, implies yet other goals (e.g., avoid entanglement with airline security).  Life (and business) is so complicated! Would a process model have helped? No! How likely was this scenario ever to happen again? In 35+ years of frequent travel, the scenario has happened exactly once. And I’ve never had anyone else tell me it’s happened to them. Instead, I needed to devise a strategy, one that best balanced trade-offs among conflicting goals.  Look for more from BRS on strategy in the near future. It’s one of the things we do – and we do it extremely well. A good place to start is with the standard: www.businessrulesgroup.org/bmm.shtml.  It’s an easy read and explains how business rules fit in. Business analysts need order-of-magnitude improvements in the techniques they use. Strategy is one.  How did my shoe saga turn out? Suffice it to say I got home with two brown shoes … and had a good laugh with John Zachman over dinner a couple of months later.

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IRM-UK: (2-Day Seminar) Business Rules and Decision Analysis Masterclass

Location: London, England Overview Do your processes always produce correct and consistent results? If not the problem probably lies with your business rules and decision logic. Business Analysts need the right techniques to fix these problems – process models, use cases, data models and other requirement techniques just don’t do the job. Business Rules are criteria used to judge the correctness of business behavior and to make operational business decisions. Many Business Analysts have not been exposed to the well-formed, in-depth body of best practices and standards developed over the past decade for this area. These techniques have proven invaluable in developing better business requirements. This seminar explains how business rules can be expressed, analyzed, validated, and managed as easily and as quickly as possible. Decisions are choices made in day-to-day business operations. Such decisions are highly repetitive – they might be taking place hundreds or thousands of times per day, per hour, or even per minute. They are predictable and well-structured in terms of the outcomes they produce. New, highly pragmatic techniques have emerged in just the past several years for top-down decision analysis. The results are ultimately organized into decision tables, a set of technique all Business Analysts should know. This hands-on workshop gives you essential tools that can help you achieve order-of-magnitude improvements in business capabilities. The result is simpler, smarter process models and a huge boost in business agility. Learn applied techniques from the recognized world leader in the field. Learning Objectives * Conduct smarter, more effective business analysis * Identify and analyze decisions in business processes * Use the most effective techniques to harvest business rules * Write clear, business-friendly rule statements * Create robust decision tables * Validate business rules and decision logic with business people * Identify anomalies and correct them early * Perform concept analysis * Develop a structured business vocabulary (fact model) * Develop pragmatic visualizations * Establish comprehensive traceability for your business rules * Develop a pragmatic rule management approach More information: http://www.irmuk.co.uk/events/75.cfm

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Business Architecture Summit: (Collaborative Exchange) “The 3 Amigos on Enterprise Design: Burlton, Ross & Zachman “

Location: Fort Lauderdale, FL Roger Burlton, Ronald G. Ross and John Zachman are the ‘three amigos’ of enterprise design. They believe there needs to be a fundamentally new way of working the business/IT partnership. Lip service isn’t enough – the business needs to put itself back in the driver’s seat. Each of the three amigos has spent many decades innovating and fine-tuning an important piece of the enterprise-design puzzle. Each believes real success comes only through carefully planned approaches that work with one another. Each feels a sense of real urgency about the need for organizations to do things better. Will the next management fad or silver bullet in IT solve all your strategic and tactical problems? Have they ever?! Existing practices for planning and deploying IT-based solutions haven’t really worked for a good while. It’s time for new solutions that are logical, aligned and integrated! What’s at stake? Literally, the future success, if not the very survival of your company. Change is happening faster and faster every day. The winners in today’s world are the ones who can plan and craft for rapid change in the face of huge complexity. Spend an hour with the 3Amigos on business innovation through business architecture and business-driven requirements and planning. Find out how your business can …
  • Regain control of its planning, development, and transformation practices.
  • Architect and engineer itself for maximum agility.
  • Make the most of its strategic investment in IT.
More information: http://www.buildingbusinesscapability.com/bas/

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Business Architecture Summit: (Presentation) “The Architecture of Enterprise Know-How”

Location: Fort Lauderdale, FL Does the know-how of the company have intrinsic structure at the enterprise level? Can you use that structure to assess and plan operational business capabilities? Where do business rules, business processes, and business analysis fit in? Every company depends on its special know-how, a point so obvious we often overlook it. The products and services we deliver to customers can never be better than our capacity to organize, manage, revise, and deploy that know-how. In a knowledge economy, operational know-how is king. Current techniques for creating enterprise architectures are largely IT-centric. They focus on processes, data and services rather than on business products and the business capabilities to produce and deliver them. This presentation shows you how to change all that using proven, pragmatic techniques that directly engage business managers. Case studies are examined illustrating real-world successes. The approach is highly innovative, business-driven, and surprisingly easy.
  • How to conduct a deep, meaningful, rapid assessment of business capabilities
  • How to identify life-cycle-long, enterprise-wide dependencies
  • How to give Finance the crucial, coordinated touch points it needs
  • How to plan for massive customization and reconfiguration of products
  • How to put the ‘business’ into business architecture and business agility
  • How to rekindle the spark of creative thinking in your organization
More Information: http://www.buildingbusinesscapability.com/bas/

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Business Rules Forum: (Keynote) “Business Analysis with Business Rules: See the Elephant!”

Location: Fort Lauderdale, FL Why doesn’t every organization in the world do business rules? Doesn’t every organization have them? A great many of the ideas and tools have been around for years, all tried-and-proven. What’s the problem? It’s not that there aren’t successes – there are, lots of them. It’s not that successful techniques haven’t been written up and talked about for years – they have. You could argue that many people who think they understand business rules, actually don’t. There’s some truth to that – but consensus among experts has existed for years. The real reason is simply that the problem is so pervasive. It’s everywhere, like air, making it hard to see. Exciting things happen though once you stand back and see the elephant.
  • Engineering highly dynamic, definitively aligned business solutions
  • Order-of-magnitude improvements in business capabilities
  • The pathway from gridlock to business agility
  • Not just requirements development by another name
The process for business rules – and a fresh look at governance More information: http://www.businessrulesforum.com

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Business Rules Forum: (Tutorial) Business Rules from A – Z: What You Need to Know

Location: Fort Lauderdale, FL What are business rules, and how can you apply them effectively in your organization? What pitfalls have other organizations encountered, and how can you avoid them? How can you get up to speed about the very latest in the field? This tutorial tells you what you need to know to get into the express lane for business rules. It provides clear, authoritative insight into the essential concepts, techniques and tools, including best practices for decisioning, business processes, and business analysis. Find out what you need to know to be successful in your organization on a point-by-point basis, amplified by far-ranging professional experience. Cut through the hype about technology, methodology and standards. Learn about the key areas of practical importance to your company. If you are looking for a way to get the latest and best scoop on what’s happening, this tutorial is for you. Come prepared with questions you want answered!
  • What business rules are and why they matter
  • How business rules help you achieve true agility
  • How to capture and manage business rules
  • Fitting business rules into requirements process and business analysis
  • Pitfalls, lessons learned and best practices
  • The latest trends and emerging standards
More information: http://www.businessrulesforum.com/

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