United Airlines recently rolled out this new business policy regarding upgrades on one of its routes. Once you get past the fluff, it simply says its Houston-Lima route is no longer eligible for free upgrades. A practicable version of the business policy would be a bit wordier.
How easy would it be for your company to deploy a change in business policy like this to all relevant operations and IT systems? How long would it take and how much in resources would it consume? Would the results be traceable and reversible?
The ‘thinking’ part of changing business policies will never be easy. The goal of rulebook management is to make the discovery and deployment parts as easy as single clicks. Why not move toward smart governance today?!
Ron Ross, Principal and Co-Founder of Business Rules Solutions, LLC, is internationally acknowledged as the “father of business rules.” Recognizing early on the importance of independently managed business rules for business operations and architecture, he has pioneered innovative techniques and standards since the mid-1980s. He wrote the industry’s first book on business rules in 1994.
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