Enabling Operational Excellence
Enabling Operational Excellence
Enabling Operational Excellence
Enabling Operational Excellence

TURNING OPERATIONAL KNOWLEDGE & COMPLIANCE INTO A COMPETITIVE EDGE

We systemize tacit knowledge into explicit knowledge

Blog Enabling Operational Excellence

Delivery fee $20 for $47 item. Free for $50. Huh? – Count-Down of Silly Rules from the BBC2011 Contest – #13

“Some years ago, I purchased an item that cost $47 at a store that offered free delivery for items over $50. The store wanted to charge $20 for delivery. I suggested that they instead just raise the price of the item by $3 to $50.” ~~~~~~~~~~ Know or enjoy silly rules? See LinkedIn group Rules Say Must Not!

Tags: , ,

Ronald G. Ross

Ronald G. Ross

Ron Ross, Principal and Co-Founder of Business Rules Solutions, LLC, is internationally acknowledged as the “father of business rules.” Recognizing early on the importance of independently managed business rules for business operations and architecture, he has pioneered innovative techniques and standards since the mid-1980s. He wrote the industry’s first book on business rules in 1994.

Comments (2)

  • Avatar

    Colin Campbell

    |

    A bookstore lost a sale when they wouldn’t accept my credit card for a $9.95 paperback. Their card limit was $10.00. I offered to pay $10.00 but was told it couldn’t be done because of the accounting system. I have never been back.

  • Avatar

    Wojciech Eysymontt

    |

    It’s not quite that silly Ron. This rule is not meant to be optimized or logical, this rule is meant to raise sales, make them earn more. And it does. They have to pay real money for delivery, so they are not interested in your additional $3, but they *are* interested that you buy another ca. $40 item – in total you pay $90 and they earn more than additional $3.
    So this rule is silly and inconvenient for you, but clever for the store. 🙂

Comments are closed