Enabling Operational Excellence
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Emergency Contact Information Required … But Whose Emergency?! Count-Down of Silly Rules from the BBC2011 Contest – #8

I was not allowed to make an airline reservation without an emergency contact number.  I figured this was a great thing, which should have meant I’d get a phone call to that number in the event of a cancellation or delay.  NOT!  I learned of the cancellation of my 6:40 a.m. flight (for which I got up at 3:30 a.m.!) only upon my arrival at the airport at 5:30 a.m.  When was the flight cancelled? You guessed it – the previous evening!  I wasn’t contacted, so why was the information required?! ~~~~~~~~~~~~~~~~ … Lorie Karpyn (karpynla@airproducts.com)

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Ronald G. Ross

Ron Ross, Principal and Co-Founder of Business Rules Solutions, LLC, is internationally acknowledged as the “father of business rules.” Recognizing early on the importance of independently managed business rules for business operations and architecture, he has pioneered innovative techniques and standards since the mid-1980s. He wrote the industry’s first book on business rules in 1994.

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    Charles Young


    Clearly, if the flight had been cancelled many hours before, there was no sense of emergency; hence no phone call 🙂

    Seriously, though, I had always assumed that emergency phone numbers are required in case the plane goes down, explodes, etc. I always provide someone else’s phone number. I wonder if I have been misinterpreting things all these years.

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