Fundamental Challenges Facing Your Business: #2 – Business Communication
Do people in your company always mean the same thing when they use the same terms? Almost certainly not, right?! So ask yourself, how good are your business communications and requirements likely to be if people don’t mean the same things by the terms they use? And how good is your automation likely to be?
Gurus talk about application or functional silos in organizations. I believe the problem is even more basic than that – organizations today essentially have semantic silos. Look under the covers of any broken process or poor set of requirements and you inevitably find poor communication practices.
These days you don’t have the time not to define, structure and manage your business vocabulary. These days a concept model[1] is no luxury.
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[1] Ronald G. Ross, “What Is a Concept Model?” Business Rules Journal, Vol. 15, No. 10 (Oct. 2014), URL: http://www.BRCommunity.com/a2014/b779.html
Tags: business vocabulary, concept model, miscommunication, semantic silos
Ronald G. Ross
Ron Ross, Principal and Co-Founder of Business Rules Solutions, LLC, is internationally acknowledged as the “father of business rules.” Recognizing early on the importance of independently managed business rules for business operations and architecture, he has pioneered innovative techniques and standards since the mid-1980s. He wrote the industry’s first book on business rules in 1994.