Enabling Operational Excellence
Enabling Operational Excellence
Enabling Operational Excellence
Enabling Operational Excellence

TURNING OPERATIONAL KNOWLEDGE & COMPLIANCE INTO A COMPETITIVE EDGE

We systemize tacit knowledge into explicit knowledge

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Hotel requires unique reservation no. for each change in room rate, regardless of length of stay … Count-Down of Silly Rules from the BBC2011 Contest #6

I called the hotel to reserve for the conference.  The conference rate was not available for all nights I wanted to stay, so I also used my AAA number to secure a favorable rate.  The reservation clerk and I were able to settle on the 1st, 2nd, 4th and 5th nights at the conference rate.  The 3rd and 6th nights were at the AAA rate. The reservation clerk then gave me the reservations numbers – there were FOUR different numbers.  Apparently the Westin Hotel has a business rule that a reservation may have only one room rate! Acks: Kori Mendonsa

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Ronald G. Ross

Ronald G. Ross

Ron Ross, Principal and Co-Founder of Business Rules Solutions, LLC, is internationally acknowledged as the “father of business rules.” Recognizing early on the importance of independently managed business rules for business operations and architecture, he has pioneered innovative techniques and standards since the mid-1980s. He wrote the industry’s first book on business rules in 1994.