Enabling Operational Excellence
Enabling Operational Excellence
Enabling Operational Excellence
Enabling Operational Excellence

TURNING OPERATIONAL KNOWLEDGE & COMPLIANCE INTO A COMPETITIVE EDGE

We systemize tacit knowledge into explicit knowledge

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Lessons from Peggy Sue’s Diner

Guest post by Keri Anderson Healy, Editor, www.BRCommunity.com
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On our departure from this year’s Building Business Capability (BBC) conference in Las Vegas, we stopped at Peggy Sue’s Diner.  In 2013 I had sent you a photo of the “Non-Dairy” Creamer as a humorous example. This year I’m sending you the rest of the story … a lesson in definitions in regulations vs. the definition from the dictionary. Read on!
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From regulations …

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Ronald G. Ross

Ronald G. Ross

Ron Ross, Principal and Co-Founder of Business Rules Solutions, LLC, is internationally acknowledged as the “father of business rules.” Recognizing early on the importance of independently managed business rules for business operations and architecture, he has pioneered innovative techniques and standards since the mid-1980s. He wrote the industry’s first book on business rules in 1994.