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Business Vocabulary: All About Defining Concepts and Creating Concept Models

Now you can learn state-of-the-art techniques from the world-leaders in the comfort of your own work desk!



A shared, well-structured business vocabulary is seldom mentioned as a kind of requirement. But indeed it is – perhaps the most basic of all. Without it you cannot ensure the meaning and coherency (the ‘sense’) of business rules and your whole set of requirements. Developing and managing a shared, well-structured business vocabulary requires capturing and shaping business concepts from the operational know-how of business workers. You need a blueprint for that knowledge – exactly what a concept model provides. This hands-on series teaches you the practical skills to be successful in one of the trickiest areas of business analysis. (And no, it’s not about modeling data!)

Session 1. Introduction to Structured Business Vocabularies

  • The role of business vocabulary in a knowledge economy
  • How ambiguity arises in business requirements and business rules
  • Why data modeling is not enough
  • What concept models are – verbalization patterns
  • What every business analyst should know

Session 2. How to Analyze Business Concepts

  • What kinds of concepts
  • Getting at the essence of meaning
  • What terms really mean
  • How you figure it out
  • Why it matters
  • Do’s and don’ts

Session 3. How to Name and Define Business Concepts

  • What’s in a name
  • Problem words
  • Guidelines for definitions
  • Definitions vs. definitional rules

Session 4. The Elements of Concept Structure

  • Verb concepts
  • Roles
  • Unary verb concepts
  • Categorization
  • Classification
  • Properties
  • Whole-part structures

Session 5. How to Create a Concept Structure: Concept Models

  • What to avoid
  • Developing concept models: Case studies
  • Concepts from business rules

Session 6. Techniques for Achieving Stability and Agility – Simultaneously

  • Concept models and business rules
  • How and where to generalize
  • Using business rules to represent current business practices

Benefits for You and Your Company

Easy: A phone line and computer with access to the Internet is all you need. Just dial in, enter your access code, and click to the website. Follow along with hand-outs provided in advance.

Convenient: No airlines. No travel. No time out of the office. Now you can learn state-of-the-art techniques from the world leaders in the comfort of your own work space.

Affordable: Your costs are a fraction of the normal travel and registration fees for public or on-site seminars. Do the math!

Team Training: Use these sessions as a cost-effective, time-efficient means to train supervisors, managers and staff on key points in a manner they will remember and act on.

Effective: Our sessions give you pragmatic techniques you can start to use as soon as you’re off the phone.

High-Impact: Fast paced and highly focused. No wasted time – perfect to fit your busy schedule.

Contact Gladys Lam to discuss your requirements.