If offered a breath mint, you should never decline … It probably means something! ~~~~~~~~~~~~~ Acks Misty Allen

When I worked for a wireless company years ago they had a rule that stated, “If a subscriber requests to modify the billing responsibility for their account, they must perform the Change of Responsible Persons Submission (CORPS)”. Unfortunately the CORPS term was applied to the customer services scripts within the call center. This wasn’t an issue until a family member called to report a death and their need to retain the wireless account. The customer services agent would tell the caller that prior to modifying account info, the caller would first need to submit a CORPS. ~~~~~~~~~~~~~  Acks: Russ Pena

In Virginia you must have a certified copy of your birth certificate to get your driver’s license.  If you are over 18 in Virginia, you must have a state-issued driver’s license to get your birth certificate! ~~~~~~~~~~~~~~~ Acks Tracy Buckner

My daughter’s bank charged her a fee because she didn’t have a direct deposit to her account.  So she set up a direct deposit. Now the bank charges her a convenience fee for using the account! ~~~~~~~~~~~~~~~~~~ submitted anonymously

Is there a reason the sign says one must not take indecent or defamatory photographs? Did someone really do that?! Additional Rule: “It is necessary to obtain special permit from the Archaeological Service in order to take photographs or to film with a tripod.” And is the first rule not valid if one has a special permit to take photographs with a tripod?? ~~~~~~~~~~~~~  Acks: Mechteld de Hooge

I called the hotel to reserve for the conference.  The conference rate was not available for all nights I wanted to stay, so I also used my AAA number to secure a favorable rate.  The reservation clerk and I were able to settle on the 1^st, 2^nd, 4^th and 5^th nights at the conference rate.  The 3^rd and 6^th nights were at the AAA rate. The reservation clerk then gave me the reservations numbers – there were FOUR different numbers.  Apparently the Westin Hotel has a business rule that a reservation may have only one room rate! Acks: Kori Mendonsa

I was not allowed to make an airline reservation without an emergency contact number.  I figured this was a great thing, which should have meant I’d get a phone call to that number in the event of a cancellation or delay.  NOT!  I learned of the cancellation of my 6:40 a.m. flight (for which I got up at 3:30 a.m.!) only upon my arrival at the airport at 5:30 a.m.  When was the flight cancelled? You guessed it – the previous evening!  I wasn’t contacted, so why was the information required?! ~~~~~~~~~~~~~~~~ … Lorie Karpyn (karpynla@airproducts.com)

It became clear that a business rule was missing when the following telephone company advertisement was placed in the Yellow Pages directory adjacent to the listing for funeral homes – “Miss the ones you love?  A phone call is the next best thing to being there!” ~~~~~~~ Ack David DeJong

“To deter people from stealing drinks, Stevie B’s provides red cups for soft drinks and tea, and free clear cups for water. So according to this rule I’m not allowed to put water in a cup I paid for after I empty it. But there is no restriction about putting soda in a free clear cup.” (Acks to Hans Eckman)

At a fast-food thrive-thru, I asked for a large-size cup, but a medium-quantity drink. I was told that wasn’t possible; a large-size cup required a large drink. Then I asked them to please put the large drink into a medium-sized cup. After much confused discussion at the drive-thru window, eventually they decided that was permitted. Meanwhile, the line of cars backed-up at the pick-up window wrapped all the way around the building. ~~~~~ Submitted anonomously.