Enabling Operational Excellence
Enabling Operational Excellence
Enabling Operational Excellence
Enabling Operational Excellence

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Posts Tagged ‘BBC2011’

Wireless Billing Responsibility re: Death in the Family … Count-Down of Silly Rules from the BBC2011 Contest – #2

When I worked for a wireless company years ago they had a rule that stated, “If a subscriber requests to modify the billing responsibility for their account, they must perform the Change of Responsible Persons Submission (CORPS)”. Unfortunately the CORPS term was applied to the customer services scripts within the call center. This wasn’t an issue until a family member called to report a death and their need to retain the wireless account. The customer services agent would tell the caller that prior to modifying account info, the caller would first need to submit a CORPS. ~~~~~~~~~~~~~  Acks: Russ Pena

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Sign at the Agora in Athens: “Do not take any indecent or defamatory photographs on the site or in the museum.” … Count-Down of Silly Rules from the BBC2011 Contest – #5

Is there a reason the sign says one must not take indecent or defamatory photographs? Did someone really do that?! Additional Rule: “It is necessary to obtain special permit from the Archaeological Service in order to take photographs or to film with a tripod.” And is the first rule not valid if one has a special permit to take photographs with a tripod?? ~~~~~~~~~~~~~  Acks: Mechteld de Hooge

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Hotel requires unique reservation no. for each change in room rate, regardless of length of stay … Count-Down of Silly Rules from the BBC2011 Contest #6

I called the hotel to reserve for the conference.  The conference rate was not available for all nights I wanted to stay, so I also used my AAA number to secure a favorable rate.  The reservation clerk and I were able to settle on the 1st, 2nd, 4th and 5th nights at the conference rate.  The 3rd and 6th nights were at the AAA rate. The reservation clerk then gave me the reservations numbers – there were FOUR different numbers.  Apparently the Westin Hotel has a business rule that a reservation may have only one room rate! Acks: Kori Mendonsa

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Emergency Contact Information Required … But Whose Emergency?! Count-Down of Silly Rules from the BBC2011 Contest – #8

I was not allowed to make an airline reservation without an emergency contact number.  I figured this was a great thing, which should have meant I’d get a phone call to that number in the event of a cancellation or delay.  NOT!  I learned of the cancellation of my 6:40 a.m. flight (for which I got up at 3:30 a.m.!) only upon my arrival at the airport at 5:30 a.m.  When was the flight cancelled? You guessed it – the previous evening!  I wasn’t contacted, so why was the information required?! ~~~~~~~~~~~~~~~~ … Lorie Karpyn (karpynla@airproducts.com)

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Super-Size it!?! Count-Down of Silly Rules from the BBC2011 Contest – #11

At a fast-food thrive-thru, I asked for a large-size cup, but a medium-quantity drink. I was told that wasn’t possible; a large-size cup required a large drink. Then I asked them to please put the large drink into a medium-sized cup. After much confused discussion at the drive-thru window, eventually they decided that was permitted. Meanwhile, the line of cars backed-up at the pick-up window wrapped all the way around the building. ~~~~~ Submitted anonomously.

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