United Airlines recently rolled out this new business policy regarding upgrades on one of its routes. Once you get past the fluff, it simply says its Houston-Lima route is no longer eligible for free upgrades. A practicable version of the business policy would be a bit wordier.
How easy would it be for your company to deploy a change in business policy like this to all relevant operations and IT systems? How long would it take and how much in resources would it consume? Would the results be traceable and reversible?
The ‘thinking’ part of changing business policies will never be easy. The goal of rulebook management is to make the discovery and deployment parts as easy as single clicks. Why not move toward smart governance today?!
“We actively use the BRS business-side techniques and train our business analysts in the approach. The techniques bring clarity between our BAs & customers, plus more robust requirements for our development teams. We’ve seen tremendous value.”