Enabling Operational Excellence
Enabling Operational Excellence
Enabling Operational Excellence
Enabling Operational Excellence

TURNING OPERATIONAL KNOWLEDGE & COMPLIANCE INTO A COMPETITIVE EDGE

We systemize tacit knowledge into explicit knowledge

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Posts Tagged ‘Gladys Lam’

27 Countries, 43 States, 9 Provinces and a Game of Mah Jong

The Building Business Capability (BBC) conference at Caesar’s Palace, Las Vegas, last week (Oct 31-Nov 4) was fantastic. BBC, jointly organized by BRS and Rising Media, is the official conference of the IIBA®. Over 1,400 people attended from 27 countries around the world, 43 U.S. states, and 9 Canadian provinces. If you weren’t there, you missed a great one! Here’s what the crowd looked like.

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BRS Co-Founder & Principal Gladys S.W. Lam kicked off the conference in style.

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I tweeted real-time photos of what the audience looked like from the stage. I’m joined by Alain Arseneault of IIBA and Roger Burlton.

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Here’s what everybody looked like from up there. Of course, I couldn’t see a thing because of the spotlights. But I knew the people were out there. I heard them clapping for Gladys.

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I gave my keynote on Thursday. Here’s my main message: In decades past, operational business excellence depended entirely on people. Back then people had to channel operational business knowledge through to products and customers. There was no other option – people always had to be in the loop. But that’s simply not true anymore. Nowadays machines can do that work. What’s the most basic form of operation business knowledge? Business rules!

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Gladys’s conference session was packed. She’s always a big hit at BBC.

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Gladys taught everyone about mah jong. If you want to know how that relates to business rules you should ask her. She loves to explain.

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The conference expo floor was jam-packed. What a buzz!

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Traffic at the BRS booth was non-stop.

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Somehow I managed to wrestle the mic away from Roger Burlton, Ellen Gottediener, and John Zachman to make a point during the closing Opinion of Gurus panel, moderated by Roger Tregear. Great way to end the week on a high note!

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See more: https://storify.com/RisingMedia/building-business-capability-las-vegas-2016

BBC is the place to be for business rules, decision engineering, business architecture, business process, business analysis, and business transformation.

See you next year in Orlando, Nov. 6-10, 2017!

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Why Don’t Requirements Approaches and IT Methodologies ‘Get’ How to Use Strategy as a Technique? … Not Acceptable!

An enterprise architect recently said to me, “The motivation (why) column of the Zachman Architecture Framework is the most underrated, underutilized construct in architecture.” Absolutely correct. Even worse, IT methodologies (that is, the people who create and use them) don’t realize how far afield they are on the matter. As a result they cause business people to focus on the wrong things … or to drop out entirely. Ironically, IT then becomes the impediment, rather than the solution, to much needed business innovation. A bit of background: The Business Rules Group (BRG – www.BusinessRulesGroup.org) identified the area of business strategy as a missing ingredient for business rules in the mid 1990s. In 2000, we came out with a standard for the area, now sponsored by OMG, called the Business Motivation Model. It’s a highly readable document with lots of good examples (and free): http://www.businessrulesgroup.org/bmm.shtml. It provides standard vocabulary and structure for strategy. Zachman, by the way, was a key participant. I am proud of my role as co-editor and author of the first working draft. My business partner, Gladys S.W. Lam, and I have just come out with a new book that explains how strategy (and business rules) can be an integral part of business analysis. It’s actually not that hard to do (if you have the right people, motivation, scope, and approach), and it doesn’t take all that long (ditto same caveats). Those are big myths. Gladys is generally given credit for some of the key ideas in the standard. She grew up in a highly entrepreneurial environment and has a natural sense of business risks and solution sinkholes. But I digress … See Chapter 4 of Building Business Solutions: Business Analysis with Business Ruleshttp://www.brsolutions.com/b_building_business_solutions.php.

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