Enabling Operational Excellence
Enabling Operational Excellence
Enabling Operational Excellence
Enabling Operational Excellence

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Posts Tagged ‘handling variations’

Does Your Business Have a 1000 Business Processes? … Not!

A practitioner recently wrote: ” … businesses typically have over a thousand different business processes. There are often variations of business processes for different regions, products, exceptions and business areas as well as other reasons, that’s why there are so many …”. What kind of “process” could he possibly mean!? A business couldn’t possibly have over a thousand business processes. Such a business would be unmanageable. (Unfortunately, some businesses probably aren’t.) The practitioner’s view misses the crucial insight that for both operational and financial reasons, a business must have a small set of core business processes that are standard. Variations can be handled … within what is acceptable … by business rules. Such variation might have to do with geography, products, best practices, etc. Without business rules, the complexity is simply unmanageable.

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