Knowledge worker is a term bandied about in discussion of business process management (BPM). Is it synonymous with white-collar worker, or different? How do you use the term?
I ask because there’s significant new and significant interest in automating new areas of white-collar work so as to render it more consistent, traceable and scalable. That requires capturing and encoding the know-how as business rules and on a broader scale, engineering and automating operational business decisions.
Knowledge is a very far-ranging term, and there are many forms of knowledge beyond day-to-day operations of a business. Does it confuse the issue to call white-collar workers “knowledge workers”? Is knowledge worker perhaps a broader term than white-collar worker? Which term works best in your organization?
Here is some background information from Wikipedia. I confess I have never heard the term gold collar before, but it seems to me there’s an important potential difference there.
A white-collar worker is a person who performs professional, managerial, or administrative work. Typically, white-collar work is performed in an office or cubicle. Other types of work are those of a blue-collar worker, whose job requires manual labor and a pink-collar worker, whose labor is related to customer interaction, entertainment, sales, or other service oriented work. Many occupations blend blue, white and/or pink (service) industry categorizations.
Knowledge workers are workers whose main capital is knowledge. … What differentiates knowledge work from other forms of work is its primary task of “non-routine” problem solving that requires a combination of convergent, divergent, and creative thinking.
Knowledge workers are employees who have a deep background in education and experience and are considered people who “think for a living.” They include software developers, doctors, lawyers, inventors, teachers, nurses, financial analysts and architects. As businesses increase their dependence on information technology, the number of fields in which knowledge workers must operate has expanded dramatically.
Even though they sometimes are called “gold collars”, because of their high salaries, as well as because of their relative independence in controlling the process of their own work, current research shows that they are also more prone to burnout, and very close normative control from organizations they work for, unlike regular workers.