Enabling Operational Excellence
Enabling Operational Excellence
Enabling Operational Excellence
Enabling Operational Excellence

TURNING OPERATIONAL KNOWLEDGE & COMPLIANCE INTO A COMPETITIVE EDGE

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Posts Tagged ‘question charts’

What’s a “Decision”? Here’s How I See It

In BRS Question Charts (Q-ChartsTM) we refer to an operational business decision by the question it answers (a very nifty idea we pioneered). Does that mean a decision is a question? Shouldn’t decision refer either to the answering of a question or to the answer itself? To be clear, we definitely do not think or say that the question is the same as the decision. However, if decision is understood properly in a business rules sense (the trick), there is only one question[1] a decision answers. So as a (very) convenient shorthand, you can use the question as the name of the decision. With that issue aside, so which should decision refer to, the answering of a question or the answer itself? The dictionary will support you either way you go. From MWUD[2]:

1a: the act of deciding

1b: a determination arrived at after consideration : SETTLEMENT, CONCLUSION

If you’re a process person, you’d probably pick the first definition. But if you’re a true business rules person, you have to pick the second. From a business rules perspective, a decision is the answer (conclusion) you produce, not the act of producing it. The “act of” is something else altogether.[3] So a decision is an answer. But is answer alone enough? No. Digging a little deeper into MWUD we find these definitions:

determination [2]: the resolving of a question by argument or reasoning

decide [c] to infer or conclude from available indications and evidence

Here’s the point. For business rules it’s crucial to capture the logic path (reasoning, inferences) that gets you to the answer. To say that differently, for business rules just knowing the conclusion isn’t very useful; the determination must be directly traceable (from conditions or cases to conclusions or outcomes, and vice versa). So focusing on answer in isolation for decision doesn’t quite get you where you want to be. The bigger picture is that the answers are traceable. www.BRSolutions.com
P.S. That’s me in the picture, standing at the Cape of Good Hope, pointing toward Antarctica.

[1] I mean the meaning of the question, not the way it happens to be expressed. There are many ways, even in the same language, to express the same meaning.
[2]Merriam-Webster Unabridged Dictionary
[3] The OMG’s Decision Model Notation (DMN) standard simply gets this wrong (at least as of my most recent reading).

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