Enabling Operational Excellence
Enabling Operational Excellence
Enabling Operational Excellence
Enabling Operational Excellence

TURNING OPERATIONAL KNOWLEDGE & COMPLIANCE INTO A COMPETITIVE EDGE

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Posts Tagged ‘requirements elicitation’

How Important is Basic Business Vocabulary? … A Short (True!) Story

Guest Post I was teaching a BA class, trying to convey the value of having a prototype. The class was divided into ‘developers’, the BA, and the ‘executive’. The developers were given a bag of duplos, multiple shapes and colors. The executive was given a bag with a completed duplo creation. The instructions were for the BA to elicit information from the executive and provide it to the developers so they could build the creation. What I discovered is that they needed a common language (terms everyone knew the meaning of), and a frame of reference (location, name of layers or identity of corners, etc.). Without this information, communication was impossible.  After they created these ‘handles’, they were able to communicate and convey information. The value of having a prototype was demonstrated.  The value of common terms and clear understanding was priceless! ~~~~~~~~~~~~~ Acks: Thea Rasins Consultant, Educator and Professional Organizer KCIIBA Board Member and Vice President of Professional Development

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