What is operational business know-how? How can you model it? What results can you achieve by doing so?
The answers lie with creating true-to-life business models based on behavioral rules, decision rules, operational business decisions, and operational business events — all as first-class citizens. Understanding their intertwined roles is key to creating top-notch business solutions and business operation systems unmatched in their support for business agility and knowledge retention.
Find out what ideas and techniques you need to create know-how models: http://www.brcommunity.com/b623.php