Why Not Just Let IT Figure Out the Business Rules for Automating Operational Business Decisions?My Answer: Look at it this way. If you have no explicit business rules enabling people to do something correctly and consistently, you’ll have no rules for a machine to do it right. Except for speed and memory, machines are no smarter than people. The test of high-quality business rules is whether people could do it right. It’s shocking to me how many people think they can just use a BRMS or decision management platform to address a problem without having to express the rules clearly to other people first. I guess that silver bullet syndrome will always be with us. In any case, making tacit know-how explicit as business rules is first a business and communication problem, then and only then a platform problem.
Tags: BRMS, decision analysis, decision engineering, decision management system, operational business decisions, silver bullet